Services Science (SSME) is a reality. After the 2006 manifesto published by Communications of ACM several universities are launching SSME curricula. In order to give a well founded overview of SSME and related curricula, we first address SSME scope issues. Later on we summarize the main contents of the curriculum and particularly the learning approach in the core classes. As case studies, we describe the SSME curriculum of University of Peking and University of Pavia. Finally we consider results. Graduate service engineers are designers of IT-enabled services who know how to analyze and design business service chains and to identify, customize and integrate appropriate IT modules. Differently from traditional IT engineers, service engineers use a critical value based approach with a faster and comprehensive analysis
SSME curricula: an overview
MOTTA, GIANMARIO PIERO ANTONIO;
2010-01-01
Abstract
Services Science (SSME) is a reality. After the 2006 manifesto published by Communications of ACM several universities are launching SSME curricula. In order to give a well founded overview of SSME and related curricula, we first address SSME scope issues. Later on we summarize the main contents of the curriculum and particularly the learning approach in the core classes. As case studies, we describe the SSME curriculum of University of Peking and University of Pavia. Finally we consider results. Graduate service engineers are designers of IT-enabled services who know how to analyze and design business service chains and to identify, customize and integrate appropriate IT modules. Differently from traditional IT engineers, service engineers use a critical value based approach with a faster and comprehensive analysisI documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
