Sustainable Management and Total Quality Management in Public organizations with the outsourcing

The aim of this paper is to explore how Total Quality Management (TQM) can act as a foundation and key catalyst for developing Sustainable Management and Corporate Social Responsibility (CSR) within public organizations. CSR is an emergent discourse within organizational research and praxis. It has parallels to sustainable development, environmental protection, social equity and economic growth. This paper shows specifically how to incorporate sustainability into a quality system. In the paper we use a mode that show the relation between investment in quality and the variables fame and reputation. The interest in the nature of the relationship between TQM and CSR is long standing. The aim of the quality movement is to enable organisations to deliver high quality durable products and/or services, in the shortest possible time to market, at minimum cost, and in a manner that emphasises human dignity, work satisfaction and mutual and long-term loyalty between the organization and its stakeholders. As such TQM has a strong ethical dimension and advocates the importance of considering the interests of stakeholders as opposed to solely the interest of the owners. (Oppenheim and Przasnyski, 1999) First, the definitions of CSR are discussed. Second, the ethics in quality are described followed by a discussion on existing quality models in regard to CSR. Third, the relationship between TQM and CSR is considered. We have analyzed the strong similarity between TQM and CSR. Finally the outsourcing analysis is used to illustrate the combined CSR/TQM approach.