Almost all large companies analyze their performances through KPIs that are processed by Business Intelligence (BI) systems. Specifically, BI is a critical supporting system in service industry where even a little improvement in efficiency allows you to win the competition. It implies a continuous research of excellence in BI, exploiting all technologies supporting the whole infor-mation life cycle – collection, processing and distribution. Specifically, within information distribution, mobile devices have increased BI usability, since deci-sion makers can track performance whenever (at any time) and wherever (they do not need to sit at their desk). This paper also illustrates the implementation of a mobile BI system in a cus-tomer care company. Our system uses a service-oriented architecture to inte-grate existing BI systems and our framework allows delivering a cross-platform mobile application to end users. Finally, we summarize the benefits given by a mobile BI solution in small and medium enterprises.
Delivering Knowledge to the Mobile Enterprise Implementation Solutions for a Mobile Business Intelligence.
MOTTA, GIANMARIO PIERO ANTONIO;MA, TIANYI;YOU, LINLIN;SACCO, DANIELE
2014-01-01
Abstract
Almost all large companies analyze their performances through KPIs that are processed by Business Intelligence (BI) systems. Specifically, BI is a critical supporting system in service industry where even a little improvement in efficiency allows you to win the competition. It implies a continuous research of excellence in BI, exploiting all technologies supporting the whole infor-mation life cycle – collection, processing and distribution. Specifically, within information distribution, mobile devices have increased BI usability, since deci-sion makers can track performance whenever (at any time) and wherever (they do not need to sit at their desk). This paper also illustrates the implementation of a mobile BI system in a cus-tomer care company. Our system uses a service-oriented architecture to inte-grate existing BI systems and our framework allows delivering a cross-platform mobile application to end users. Finally, we summarize the benefits given by a mobile BI solution in small and medium enterprises.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
