Human Resource Management as Value Creation Lever in Leisure Sector. An Empirical Analysis from Italian Firms

This paper presents an empirical analysis conducted on the relation between human resource practices and value creation in listed Italian leisure firms. This work reports also about a wider empirical analysis worked out using a linear regression model adopted on more than 300 Italian firms listed on Italian stock market. As the analysis stressed, human resource performance practice is one of the main variable that could affect value creation performance but on leisure sector it would be significantly improved to rise higher customer satisfaction and thus better value creation performance.