Scorecard models to evaluate perceived quality of academic teaching

The aim of this paper is to present a new proposal for the classification of academic institutions in terms of quality of teaching. Our methodological proposal borrows con- cepts from operational risk, such as scorecard models, employed to assess University performances, on the basis of the perceived quality. We propose to summarize opinion data using new non parametric indexes able to exploit efficiently the ordinal nature of the analyzed variables. Through the application of such indexes we obtain a complete ranking of University courses. Empirical evidence is finally given on the basis of real data from the University of Pavia.