MARCHESANI, DANIELE
MARCHESANI, DANIELE
DIPARTIMENTO DI SCIENZE ECONOMICHE E AZIENDALI
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IT-ENABLED CUSTOMER EXPERIENCE MANAGEMENT: SYSTEMS AND STRATEGIES TO ENHANCE PERFORMANCE
2017-04-10 Marchesani, Daniele
The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance
2017-01-01 Marchesani, Daniele; Piccoli, Gabriele; Lui, Tsz-wai
“What can I(S) do for you?”: How technology enables service providers to elicit customers’ preferences and deliver personalized service
2020-01-01 Bonaretti, Dario; Bartosiak, Marcin; Lui, Tsz-Wai; Piccoli, Gabriele; Marchesani, Daniele
| Titolo | Data di pubblicazione | Autore(i) | File |
|---|---|---|---|
| IT-ENABLED CUSTOMER EXPERIENCE MANAGEMENT: SYSTEMS AND STRATEGIES TO ENHANCE PERFORMANCE | 10-apr-2017 | Marchesani, Daniele | |
| The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance | 1-gen-2017 | Marchesani, Daniele; Piccoli, Gabriele; Lui, Tsz-wai | |
| “What can I(S) do for you?”: How technology enables service providers to elicit customers’ preferences and deliver personalized service | 1-gen-2020 | Bonaretti, Dario; Bartosiak, Marcin; Lui, Tsz-Wai; Piccoli, Gabriele; Marchesani, Daniele |