A growing number of universities are offering curricula that are labeled as Services Sciences and/or Services Engineering or that are actually oriented to Services Sciences. We here review their contents, by a specific taxonomy of competences, founded on a Delphi research. A key of Services Sciences and/or Services Engineering curricula is the overlap between a service oriented concept of IT and the organizational analysis of business processes. To better exemplify a real world approach we analyze the case of University of Pavia that launched a Master of Science Curriculum in 2006. First in Europe, it integrates a strong background on enterprise systems with a practice of a model driven approach to the design and implementation of business processes and related IT services.
Higher education curricula for Services Science
MOTTA, GIANMARIO PIERO ANTONIO;
2011-01-01
Abstract
A growing number of universities are offering curricula that are labeled as Services Sciences and/or Services Engineering or that are actually oriented to Services Sciences. We here review their contents, by a specific taxonomy of competences, founded on a Delphi research. A key of Services Sciences and/or Services Engineering curricula is the overlap between a service oriented concept of IT and the organizational analysis of business processes. To better exemplify a real world approach we analyze the case of University of Pavia that launched a Master of Science Curriculum in 2006. First in Europe, it integrates a strong background on enterprise systems with a practice of a model driven approach to the design and implementation of business processes and related IT services.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
